Frequently asked questions

Showroom

Do you have a showroom?


Yes, Were located at: Unit 2 Heathcote Street, Chesterton, Newcastle under Lyme, ST5 7EB There is parking available at the front on the road, you can also find a free car park at the rear of the showroom.




Whats involved in Home Directs fully fitted projects?


We have everyone on board to offer a complete project from start to finish.




Do you offer installation service?


Yes, We have everyone on board to offer a complete project from start to finish including plumbers, plasterers, electricians, tilers, builders ect, we will even get rid of the rubbish. We can literally do as much or as little as required.




How much is a fully fitted Kitchen, Bedroom or Bathroom?


With all of our products being manufactured to fit your space perfectly its difficult to answer that question without any measurments, for a quotation, please get in touch to book a Free No Obligation Quote.




How long will my project take to complete?


The timescale is dependant on the room size and work required, we will be able give more of a timescale once we have spoken about what work you are wanting done.




Do you supply other types of furniture?


Yes, we can manufacture any bespoke furniture to your requirements. please feel free to email us home-direct@live.com your requirement. We will see what we can do to make this a reality!




Will you remove my old Kitchen / Bathroom and disposed of it?


We will remove your old kitchen or bathroom and a skip is provided, this is included within our quote price.




Do you offer a home design service?


Yes, we offer a FREE home measuring and design service, bringing your visions to reality we have a CAD design system in place bringing a 3D visiual to give more of an idea of your room once completed. We can meet at the property of the project and measure up your kitchen, bedroom or bathroom discussing exactly what you require. We do not plan on site as we do not want to take up too much of the customers time, once your plans are produced you will recieve a phone call, you can either visit our showroom or our planner can come back out to show you what's been planned and designed as well as a comprehensive non-obligation quote. All our kitchens, bedrooms and bathrooms are designed, made and fitted to your exact specifications.




Who can I speak to once my order has been placed?


From the initial visit to the showroom straight though to completion you will have direct contact with Laura and Rob who are more than happy to help you with any questions you may have. We are not a business which has different departments we fully understand each project from start to finish - No being passed to a call center / after sales.




How do I make an appointment?


Simply complete the online ‘contact us’ form (click here) and we will contact you to discuss your requirements. Alternatively, give us a call on 01782 562624. Please do leave a message if noone is available and we will get back to you as soon as possible. You can also send an email to home-direct@live.com Rob will arrange visit at home and discuss your requirements in further details at a convenient date/time to yourselves. We use the latest in 3D CAD design software to create visuals of your dream room and provide your quotation and plan view.




What can I expect when visiting Home Direct Kitchens, Bedrooms and Bathrooms?


Here at Home Direct we have a family run business established for many of years, Our showroom is split over 2 floors showing the latest Kitchens, Bedrooms and Bathrooms, Laura will help you go through colours and styles bringing your expectations to a reality. We have a wide range of the following on display: Kitchens Bedrooms Sliding Wardrobes Bathrooms Worktops, Upstands and Splashbacks Kitchen Appliances Kitchen Storage Solutions Flooring Wetwall Panelling Heating Sinks and Taps Bathroom Accessories Tiles and Mosaics Handles Illuminated Mirrors and Cabinets Plus much much more at our one-stop showroom.




Why are you called a one stop shop?


We are known as a one stop shop because we design, supply and install Kitchens, Bedrooms and Bathrooms from start to finish.





Kitchens

When do I need to pay? (Fully Fitted Products)


We offer a three stage payment schedule which is as follows; First payment is required on date of order. Second payment is required on start of installation of products (once all the room has been prepped with first fix plumbing and electrics complete). Third Payment is required on last day of installation. We will provide a payment schedule.




Who can I speak to once my order has been placed?


From the initial visit to the showroom straight though to completion you will have direct contact with Laura and Rob who are more than happy to help you with any questions you may have. We are not a business which has different departments we fully understand each project from start to finish - No being passed to a call center / after sales.




How do I make an appointment?


Simply complete the online ‘contact us’ form (click here) and we will contact you to discuss your requirements. Alternatively, give us a call on 01782 562624. Please do leave a message if noone is available and we will get back to you as soon as possible. You can also send an email to home-direct@live.com Rob will arrange visit at home and discuss your requirements in further details at a convenient date/time to yourselves. We use the latest in 3D CAD design software to create visuals of your dream room and provide your quotation and plan view.




Do you offer a home design service?


Yes, we offer a FREE home measuring and design service, bringing your visions to reality we have a CAD design system in place bringing a 3D visiual to give more of an idea of your room once completed. We can meet at the property of the project and measure up your kitchen, bedroom or bathroom discussing exactly what you require. We do not plan on site as we do not want to take up too much of the customers time, once your plans are produced you will recieve a phone call, you can either visit our showroom or our planner can come back out to show you what's been planned and designed as well as a comprehensive non-obligation quote. All our kitchens, bedrooms and bathrooms are designed, made and fitted to your exact specifications.




Do you offer installation service?


Yes, We have everyone on board to offer a complete project from start to finish including plumbers, plasterers, electricians, tilers, builders ect, we will even get rid of the rubbish. We can literally do as much or as little as required.




How much is a fully fitted Kitchen?


With all of our products being manufactured to fit your space perfectly its difficult to answer that question without any measurments, for a quotation please get in touch to book a Free No Obligation Quote.




Will you remove my old kitchen and disposed of it?


Yes, we will remove your old kitchen or bathroom and a skip is provided, this is included within our quote price.




Do you sell kitchen appliances?


Yes, we have a great range of appliance brands on board such as: Neff Bosch Hotpoint Indisit Belling Stoves Range Master Whirlpool Fisher & Paykel Falcon Kitchen Aid Franke Carron Perrin & Rowe Insinkerator Essentials Samsung Available supply only or fully fitted.




Do you sell individual items?


In a Nutshell, Yes.




Kitchen unit quality?


We offer a quality 18mm Colour matched carcass with soft close as standard our units also come out fully ridgid making supply only projects quick and easy to install. We do not sell flat pack kitchens.




Do you sell kitchen worktops?


Yes, we have a huge range of Laminate, Acrylic stone, Solid wood, Quartz stone and granite worktops. Majority of our worktops are also available with matching upstands and splashbacks to complete the look. Available supply only or fully fitted.




Do you sell kitchen flooring?


Yes, we have a great range of kitchen grade flooring available, we offer complete projects from start to finish. Supply only or fully fitted.




When do I need to pay? (Supply Only Products)


We require 50% on order and the remaining 50% on delivery for comeplete kitchens. indvidual items such as worktops, appliances, flooring etc will requirement full payment on ordering.




Do you sell kitchen lighting?


Yes, we have a great range of lighting for the kitchen area from ceiling spotlights, under cabinet lighting, plinth lighting, trending pendant lighting, plus much more.




Do you sell kitchen heating?


Yes, we have a great range of heating options for your kitchen including radiators, underfloor heating, plinth heaters plus much more. Supply only or fully fitted.





Bedrooms

Do you offer a home design service?


Yes, we offer a FREE home measuring and design service, bringing your visions to reality we have a CAD design system in place bringing a 3D visiual to give more of an idea of your room once completed. We can meet at the property of the project and measure up your kitchen, bedroom or bathroom discussing exactly what you require. We do not plan on site as we do not want to take up too much of the customers time, once your plans are produced you will recieve a phone call, you can either visit our showroom or our planner can come back out to show you what's been planned and designed as well as a comprehensive non-obligation quote. All our kitchens, bedrooms and bathrooms are designed, made and fitted to your exact specifications.




Who can I speak to once my order has been placed?


From the initial visit to the showroom straight though to completion you will have direct contact with Laura and Rob who are more than happy to help you with any questions you may have. We are not a business which has different departments we fully understand each project from start to finish - No being passed to a call center / after sales.




Do you offer installation service?


Yes, We have everyone on board to offer a complete project from start to finish including plumbers, plasterers, electricians, tilers, builders ect, we will even get rid of the rubbish. We can literally do as much or as little as required.




How much is a fully fitted bedroom?


With all of our products being manufactured to fit your space perfectly its difficult to answer that question without any measurments, for a quotation please get in touch to book a Free No Obligation Quote.




When do I need to pay? (Fully Fitted Products)


We offer a three stage payment schedule which is as follows; First payment is required on date of order. Second payment is required on start of installation of products (once all the room has been prepped with first fix plumbing and electrics complete). Third Payment is required on last day of installation. We will provide a payment schedule.




How do I make an appointment?


Simply complete the online ‘contact us’ form (click here) and we will contact you to discuss your requirements. Alternatively, give us a call on 01782 562624. Please do leave a message if noone is available and we will get back to you as soon as possible. You can also send an email to home-direct@live.com Rob will arrange visit at home and discuss your requirements in further details at a convenient date/time to yourselves. We use the latest in 3D CAD design software to create visuals of your dream room and provide your quotation and plan view.




Do you sell fitted wardrobes?


Well, when it comes to styles and colours we have a huge range offering any colour in any style in any size, we're sure to create your dream bedroom a reality. We also have a huge range of bedroom storage solutions available from shoe racks, pull down rails, makeup drawers, internal baskets, light up rails etc... to suit your requrements. We can also create the internal specifications to however you like.




Do you sell sliding wardrobes?


Yes, our range of sliding doors are fully made to measure to fit the area perfectly all on a high quality sliding system with a choice of profile finishes and the option of soft close. Weather its a full mirrored door to a 6 piece panel we have hundreds of colurs and styles to choose from. We also have a huge range of bedroom storage solutions available from shoe racks, pull down rails, makeup drawers, internal baskets, light up rails etc... to suit your requrements. We can also create the internal specifications to however you like.




Do you sell matching furniture?


Yes, we can manufacture any size matching surrounding furniture, such as dressing tables with matching stools, side boards, chest of drawers, bedside cabinets ect... Feel free to contact us to discuss your requirements on 01782 562624 or visit our contact page





Bathrooms

Do you offer a home design service?


Yes, we offer a FREE home measuring and design service, bringing your visions to reality we have a CAD design system in place bringing a 3D visiual to give more of an idea of your room once completed. We can meet at the property of the project and measure up your kitchen, bedroom or bathroom discussing exactly what you require. We do not plan on site as we do not want to take up too much of the customers time, once your plans are produced you will recieve a phone call, you can either visit our showroom or our planner can come back out to show you what's been planned and designed as well as a comprehensive non-obligation quote. All our kitchens, bedrooms and bathrooms are designed, made and fitted to your exact specifications.




Who can I speak to once my order has been placed?


From the initial visit to the showroom straight though to completion you will have direct contact with Laura and Rob who are more than happy to help you with any questions you may have. We are not a business which has different departments we fully understand each project from start to finish - No being passed to a call center / after sales.




Do you offer installation service?


Yes, We have everyone on board to offer a complete project from start to finish including plumbers, plasterers, electricians, tilers, builders ect, we will even get rid of the rubbish. We can literally do as much or as little as required.




How much is a fully fitted bathroom?


With all of our products being manufactured to fit your space perfectly its difficult to answer that question without any measurments, for a quotation, please get in touch to book a Free No Obligation Quote.




When do I need to pay? (Fully Fitted Products)


We offer a three stage payment schedule which is as follows; First payment is required on date of order. Second payment is required on start of installation of products (once all the room has been prepped with first fix plumbing and electrics complete). Third Payment is required on last day of installation. We will provide a payment schedule.




Will you remove my old bathroom and disposed of it?


Yes, we will remove your old kitchen or bathroom and a skip is provided, this is included within our quote price.




How do I make an appointment?


Simply complete the online ‘contact us’ form (click here) and we will contact you to discuss your requirements. Alternatively, give us a call on 01782 562624. Please do leave a message if noone is available and we will get back to you as soon as possible. You can also send an email to home-direct@live.com Rob will arrange visit at home and discuss your requirements in further details at a convenient date/time to yourselves. We use the latest in 3D CAD design software to create visuals of your dream room and provide your quotation and plan view.




Do you sell fully fitted bathroom furniture?


Yes, we manufacture our own fully fitted made to measure bathroom furniture to fit your area perfectly available in a wide choice of colours and styles with a range of bathroom worktops to compliment your door style / colour.




Whats involved in your fully fitted bathrooms?


We have everyone on board to offer a complete project from start to finish including bathroom grade flooring and low maintenance ceiling, spot lights with ceiling fan to your requirements. Feel free to contact us on 01782 562624 or visit our contact us page to discuss your new bathroom, ensuite or cloakroom.




Do you sell individual bathroom products?


Yes, we have a huge range of supply only bathroom products available.





Supply Only

What if my product arrives damaged?


We aim to deliver high quality, undamaged goods however on the odd occasion this could happen, if you could contact us within 24 hours of delivery of goods we will resolve any problems. If you could send a description and photo of the damage to home-direct@live.com we will get any damaged goods swapped as soon as possible.





Flooring

How long is the warranty on my flooring


For Design & Click we offer a 25 Years Domestic Warranty and 10 Years Commercial Warranty. For Endure we offer a Lifetime Domestic Warranty and a 20 Years Commercial Warranty




Will my floor be damaged by a liquid spill?


Liquid spills will not damage your floor, however, if you were to leave a pool of liquid for an extended period of time, this could cause damage to the subfloor




Can I mop my floor with water?


Yes, all our floors are 100% water resistant. Mopping would cause no damage to your floor.




Can I use household detergents to clean my floor?


We recommend using a mild detergent to clean your floor.




Will my floor be easy to clean?


Our flooring is exceptionally easy to clean. Simply wipe with warm water and a mild detergent




Since it is water resistant, can I use this in my Kitchen or Bathroom?


Our flooring is 100% Water Resistant and perfectly fine to be installed in both the Bathroom or the Kitchen. Due to the ease of cleaning and inherent resistant properties of our flooring, it is very well suited to both the Kitchen and Bathroom environments.




Can I mix different colours together?


Absolutley, Visit our showroom to see a wooden and stone effect mixed together.




What styles do your flooing come in?


We have a wide range of Stone Effect, Wooden effects and Herringbone.




Is there abuilt in underlay option?


Yes! we have a range of styles available with a built in underlay option.




Do you have displays with flooring on show?


Yes we have our flooring fitted thoughout our showroom giving an idea of the full effect.




What makes your flooring better than others on the market?


Stylish colour palette – we gathered artists, architects, interior designers and magazine editors from across Britain to help us create a cutting-edge flooring collection that is both stylish and elegant. The result is an exclusive collection of stylish woods and tiles, chosen and curated by design experts. Durable luxury – you can be sure your Luvanto floor will look good for longer thanks to its tough, durable finish. It is also extremely easy to maintain, unlike natural floor finishes which often require expensive polishes or lacquers to preserve their appearance. Complete peace of mind – Our ‘no quibble’ warranty means that we’re confident you’ll be delighted with your new floor but if you have any problems, one of our friendly team will be happy to help. Our generous 25 years domestic warranty and 10 years commercial warranty mean you can rest assured that our flooring will give you fantastic value for money.




Do you sell flooring on its own?


In a nutshell, Yes. Supply only or Fully Fitted!





Installation

Whats involved in Home Directs fully fitted projects?


We have everyone on board to offer a complete project from start to finish, meaning you dont have to lift a finger or try and schedule trades to arrive on time we have everything covered. The only thing you have to do is remove your personal goods from cupboards prior / room to when we are booked in.




What trades do you have on board?


We have every trade on board to offer a complete project from start to finish, We also cover the following projects: Electrical work Plumbing work Plastering work Tiling work Builing work Conservatories Windows and external doors Garage conversions if you would like to discuss a project you would like taking out please feel free to call us on 01782 562624 or visit our contact us page





Other

What type of payment methods do you accept?


We accept cash, cheque, bankers draft, credit, debit cards or bank transfer.




When do I need to pay? (Supply Only Products)


We require 50% on order and the remaining 50% on delivery.




When do I need to pay? (Fully Fitted Products)


We offer a three stage payment schedule which is as follows; First payment is required on date of order. Second payment is required on start of installation of products (once all the room has been prepped with first fix plumbing and electrics complete). Third Payment is required on last day of installation. We will provide a payment schedule.




What area of the country do you cover?


Home Direct covers Staffordshire and Cheshire and surrounding areas. We can also discuss orders outside these areas, please visit our Contact Us page with postcode for a free quote.




Do you offer finance?


We have finance coming soon in 2020





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