Terms & Conditions 

​

Welcome to Home Direct Kitchens Ltd.
These Terms and Conditions outline the rules and regulations for the use of our website and services.
By accessing this website or engaging with our company, you confirm that you accept these Terms in full. If you do not agree, please discontinue use of the website and our services.

Company Details

Home Direct Kitchens Ltd
Unit 2 Heathcote Street, Chesterton
Newcastle-under-Lyme, Staffordshire, ST5 7EB
United Kingdom

1. Terminology

In these Terms and Conditions:

“Client”, “You”, “Your” refers to the individual or company accessing our website, purchasing goods, or engaging our services.

“The Company”, “We”, “Us”, “Our” refers to Home Direct Kitchens Ltd.

“Parties” refers collectively to both the Client and the Company.

All terms refer to the offer, acceptance, and consideration of payment required to undertake our products and services in accordance with UK law.

2. Use of Cookies

We use cookies to improve your browsing experience and website functionality.
By continuing to use our website, you consent to our use of cookies in accordance with our Privacy Policy.
Cookies may also be used by third-party analytics or advertising partners.

3. Intellectual Property

Unless otherwise stated, Home Direct Kitchens Ltd and/or its licensors own all intellectual property rights in the materials, images, text, and designs on this website.

You may view or print pages for personal use only, subject to the following restrictions:

You must not republish, sell, rent, or sub-license material from this website.

You must not reproduce or duplicate content for commercial use.

You must not redistribute website content without express written permission.

4. User Comments and Reviews

Certain areas of this website may allow customers to post comments, reviews, or testimonials.

By submitting such content, you agree that:

You have full rights to post it and it does not infringe any third-party rights.

It does not contain defamatory, offensive, or unlawful material.

It is not used for unauthorised advertising or promotional purposes.

We reserve the right to remove any content deemed inappropriate, misleading, or in breach of these Terms.
By posting comments, you grant Home Direct Kitchens Ltd a non-exclusive, royalty-free licence to use, reproduce, and display your content in any media.

5. Hyperlinking to Our Website

The following organisations may link to our website without prior written approval:

Government agencies

Search engines

News organisations

Online directory distributors

Accredited businesses

Other organisations may request permission by emailing home-direct@live.com
.
Links must not be misleading or imply endorsement or sponsorship by Home Direct Kitchens Ltd.
Use of our logo or branding for linking purposes is strictly prohibited without written consent.

6. Iframes

You may not create frames around our webpages or otherwise alter their presentation or appearance without prior written consent.

7. Reservation of Rights

We reserve the right to request removal of any links or content related to our website at any time.
By continuing to use or link to our site, you agree to comply with these Terms.

8. Content Liability

We accept no responsibility for content appearing on external websites that link to ours.
You agree to indemnify and hold us harmless against all claims arising from your website or online content.

9. Product Information & Variations

All images, samples, and displays are for illustrative purposes only.
While every effort is made to ensure accuracy, variations in colour, texture, and finish may occur due to natural materials or manufacturing differences.

We reserve the right to make design or specification changes at any time to improve quality or comply with regulations.
Such variations do not constitute grounds for cancellation or complaint.

10. Quotations, Orders & Cancellations

All quotations are valid for 30 days unless otherwise stated.
Orders are confirmed once a deposit is paid or a job sheet is signed.

Cancellations after confirmation may incur costs for materials ordered, manufacturing, or work already completed.
Bespoke or made-to-measure items cannot be cancelled or refunded once production has commenced.

11. Payment Terms (Supply & Installation Projects)

Home Direct Kitchens Ltd operates a three-stage payment structure for all supply and installation projects:

Deposit: Payable upon signing of the job sheet and project agreement.

Second Payment: Due at the start of installation (following any required preparatory works).

Final Payment: Due on the final day of installation.

Payments must be made on time. Delayed or withheld payments may result in work suspension or legal recovery of outstanding balances, including reasonable collection costs.
Ownership of goods remains with Home Direct Kitchens Ltd until full payment is received.

12. Returns Policy (Online Store)

If you wish to return an item, please contact home-direct@outlook.com
before sending any goods.

Returns are accepted within 30 days of purchase for resellable products only.

Refunds exclude delivery charges.

Only full boxes of identical tiles will be refunded, or individual tiles valued at £10 or more each.

Items must be returned in their original, resaleable condition with proof of purchase.

Refunds will be issued via the original payment method within 10 working days.

A 30% restocking fee applies to all returns.

Home Direct Kitchens Ltd reserves the right to refuse refunds for items returned in unsuitable condition, without proof of purchase, or beyond the 30-day period.

13. In-Store Policy (Complete Projects)

When proceeding with a project, you will receive a Job Sheet outlining all agreed products, colours, and styles.
By signing this document, you confirm acceptance of these Terms and Conditions and our payment structure.

First Payment: Due at the time of ordering.

Second Payment: Due at the start of installation.

Final Payment: Due on the final day of installation.

14. Complaints Procedure

At Home Direct Kitchens, Bedrooms & Bathrooms, we take great pride in the quality of our work. Your satisfaction is extremely important to us.

If you wish to raise a complaint, please follow the steps below.
All complaints must be submitted within 7 days of installation completion.

How to Make a Complaint

Please include the following details to help us investigate efficiently:

Your full name, address, and project start date

Your preferred contact details, and details of anyone authorised to speak on your behalf

A clear description of your complaint, including photos where possible

Details of what you would like us to do to resolve the issue

Copies of any relevant documents (e.g. job sheet, payment schedule)

Our Commitment to You

Once your complaint is received, we will:

Conduct a thorough investigation based on all available information

Provide a fair, transparent response

Offer a clear explanation of our decision, even if the outcome differs from your expectations

Your feedback helps us continually improve our service and workmanship.

15. Limitation of Liability

While every effort is made to ensure quality and accuracy, Home Direct Kitchens Ltd shall not be liable for:

Minor variations in product appearance or finish

Delays caused by factors beyond our control

Damage caused by misuse, neglect, or unauthorised alteration

Indirect or consequential losses, including loss of profit or enjoyment

Our total liability, whether in contract or tort, shall not exceed the amount paid for the goods or services supplied.

16. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control — including but not limited to adverse weather, accidents, strikes, supply shortages, pandemics, or transport disruptions.

17. Data Protection

We handle all personal data in accordance with the UK General Data Protection Regulation (GDPR) and our Privacy Policy.
We will never sell or disclose your personal information to third parties except where required to deliver your order or comply with legal obligations.

18. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:
📧 home-direct@outlook.com

📍 Unit 2 Heathcote Street, Chesterton, Newcastle-under-Lyme, Staffordshire, ST5 7EB

​

​​​​​​

​

Door Care & Maintenance Instructions

​

At Home Direct Kitchens, Bedrooms & Bathrooms, we want your new furniture to look beautiful and perform at its best for many years. Please follow the care and cleaning guidelines below to maintain the quality and finish of your kitchen, bedroom, and bathroom doors.

​

Cleaning Instructions

To clean your doors safely and effectively, we recommend the following:

• Use a solution of 95% lukewarm water and no more than 5% mild soap.

• Do not spray any cleaning solution directly onto the doors, including the mixture above.

• Use a clean, damp (not wet) soft cloth to wipe the surface.

• After cleaning, dry immediately with a clean, soft cloth.

  • For timber doors, always dry in the direction of the grain.

• Any cooking marks, grease, or spillages should be wiped away immediately.

• Avoid allowing liquids to seep into joints or edges, as this can cause swelling or damage.

• ​

Do Not Use the Following Products

The items listed below may permanently mark or damage the surface finish of your doors and should never be used:

• Wax or silicone-based furniture polish

• Bleach or chlorine-based cleaners

• Abrasive cleaners or scouring pads

• Solvents or alcohol-based products

• Multi-purpose or ammonia-based cleaners

• Any other harsh or chemical cleaning agents

Environmental & Heat Exposure Advice

Please note that localised or intense heat and steam can damage door surfaces and fascias.

To maintain their condition:

• Avoid placing kettles, toasters, or similar appliances directly beneath or too close to kitchen fascias or wall units.

• Doors should not be exposed to sudden or extreme temperature changes.

• Vinyl-wrapped doors must not be exposed to temperatures above 70°C, as this can cause the surface to warp, peel, or discolour.

General Maintenance Tips

• Always ensure good ventilation in your kitchen or bathroom to minimise exposure to heat and moisture.

• Wipe down surfaces regularly to prevent build-up of dirt, grease, or steam residue.

• Handle doors with care — avoid slamming or using excessive force on hinges or handles.

Credit & Contact Information   This Terms and conditions page was created at termsandconditionstemplate.com generator. If you have   any queries regarding any of our terms, please contact